CUVO Company Limited, its registered trademarks including but not limited to “CUVO” (herein referred to as “CUVO” "us", "we", or "our") is the owner and operator of this website (herein the "Site") and of this CUVO Home Security App (herein the “App”).
This page informs you of our policies regarding the collection, storage, and processing of the Personal Information we receive from users of the Site and the App, and customers of CUVO.
By using this Site and/or the App, you agree to the collection and use of information in accordance with these policies.
CUVO is a corporation registered in the Socialist Republic of Vietnam is subject to the Cyber Security Laws that came into effect on Jan 1st, 2019.
However, it must be noted that its customers, the users of the Site and of the App, are based worldwide and, as such, Personal Information about them is also collected, stored and processed, and shared by and between our Affiliates, Subsidiaries, Agents and third-party representatives of CUVO based in other countries. Accordingly, in order to protect the interests of all its customers, CUVO has taken steps to ensure compliance with the Data Protection Laws currently in force in those jurisdictions where components of its operations are based.
This Privacy Notice describes the type of Personal Information we collect, how it is collected and processed through the Site and the App, and the websites of our Affiliates and Subsidiaries, and through other sources, and the extent to which it is shared.
This Privacy Notice further points out your rights under law and our obligations in respect of the secure handling of the Personal Information it receives from you. These obligations extend to the appointments of Controllers of Personal Information and individuals with specific responsibility for the protection of Personal Information (under General Data Protection Regulation (GDPR) of EU termed “Data Protection Officers”) and to the implementation of systems and procedures designed to safeguard Personal Information to the fullest extent possible.
The Services – the services provided by CUVO including our website and our App, our products and support services, and the services of our Affiliates, Subsidiaries, Agents, and third-party representatives.
Data Subjects - the individual customers of the above Services and users of our website and our App.
The Provisions of the Data Protection Policy Adopted by CUVO
In accordance with the provisions of GDPR and other Data Protection Laws currently in force in other countries, CUVO has adopted a Data Protection Policy that includes the following:
Notwithstanding any disparity between the Data Protection Laws of different countries, the Data Protection Policy adopted by CUVO includes recognition of the rights afforded to you under GDPR. These include:
Controllers of Personal Information
The Controllers of Personal Information received from users of the Site and the App, and customers of CUVO is:
CUVO Company Limited – Vietnam
In addition, the following company has access to user data:
Qmulux Technology Limited – Hong Kong
Data Protection Officers (or persons with responsibility for Data Protection by other titles) are located at the offices of all the above Controllers of Personal Information.
What Personal Information About Customers Does CUVO Collect?
As mentioned above, we will only require information from you that is ‘specific’. The purpose of our business necessitates the collection of specific information about you, therefore, only data that is essential for our business purpose will be obtained and processed.
Personal Information will be gathered from several sources and at different points, namely when you:
The above actions may require you to supply us with such information as:
Further, we may obtain additional information and non-personal information from third-party providers. We may receive information about you from other sources that help us update, expand and analyze our records and identify new customers, and provide products and services that may be of interest to you.
You may give us information about other people, such as the name and address of a gift recipient, or the name and contact information of someone else. We will only use this information for the specific reason you provide it to us.
Some of our digital properties may collect your location to help you with the purchase process on our Site and the App. In order for any mobile application to identify your location, you must enable location services through your mobile device’s setting. If you do not want CUVO to collect this information or to enable these features, you can turn off location services on your mobile device. CUVO has no control over your device’s settings.
Note: You can choose not to provide certain information but then you might not be able to take advantage of many of our Services.
Information Received Automatically
Examples of the information we collect automatically and analyze include:
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Information From Other Sources
We might receive information about you from other sources, for example:
For What Purposes Does CUVO Process Your Personal Information?
Who Does CUVO Share Your Personal Information With?
Information about our customers is an important part of our business and under no circumstances would we sell our customers' personal information to others, or share it with any other third-party that is not related to the Services we offer. We will only share customers' information under the circumstances described below and with Affiliates, Subsidiaries, Agents and third-party representatives approved by CUVO.
It should be noted that all Affiliate, Subsidiaries and Agents are subject to the same Data Protection Laws, Policies and Procedures as described herein, and all third-party representatives are thoroughly vetted to ensure they meet the highest possible standards in respect of data protection.
Transactions Involving Third Parties
You can order CUVO products from third parties through retail websites and download applications from third-party application providers. We share customer information related to those transactions with those third parties.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes.
For the Protection of CUVO and Others: We will only release account and other personal information when we believe such release is either appropriate to comply with the law, to enforce or apply our Conditions of Use and other agreements, or to protect the rights, property or safety of CUVO, our users, customers, Affiliates, Subsidiaries and Agents or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Other than as set out above, we shall provide you with advance notice whenever personal information about you might be shared with third parties and you will be given an opportunity to request that the information is not so shared.
How Secure Is The Personal Information Held By CUVO?
Our systems are designed to afford you the highest level of security and privacy.
Links To Other Web Sites
Our website links to other websites, many of which have their own privacy policies. We have no responsibility for linked websites. We would recommend you review their privacy policies. You may at any time request that marketing material and promotional emails cease to be sent to you, and that you no longer wish to receive direct mail and mobile marketing communications.
In addition, you can update and correct your personal information and deactivate your account.
Social Media Features
What Information Am I Able To Access?
You can access your information, including your name, address, payment options, profile information, household settings, and purchase history in the "Your Account" section of the website.
How Can I Object To The Collection And Processing Of My Information?
If you have any questions or objections to how we collect and process your personal information, you may contact our Customer Service Department, the details of which are given below.
As described above, you can choose not to provide certain information but then you might not be able to take advantage of many of our Services.
Accessing Your Personal Information
Information You Can Access
The below list comprises examples of the information you can access through the Site and Your Account, and in some cases through the App:
How Long Do We Keep Your Personal Information?
We will only keep your personal information for as long as is necessary in order to enable your continued use of the Services, and for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice. In addition, your Personal Information will be kept as may be required by law, such as for tax and accounting purposes, or as otherwise communicated to you.
Contacts, Notices & Revisions
If you have any concerns or questions, then please contact our Customer Service Department at:
The Sun Building, Me Tri Street, Nam Tu Liem District, Hanoi, Vietnam
Via telephone on +84 8 5335 5335
Email us: email@example.com
You may also contact us using the interactive mini-programs that run on our website. These are termed “Widgets”. These features may collect information such as your IP address.
Our business changes constantly and therefore our Privacy Notice will also change. You should frequently check our website to see what recent changes have been made. Unless stated otherwise, our current Privacy Notice applies to all the information provided by, and that we have about you and your account to date.
We will never make material changes to our policies and practices that will be detrimental to your rights or that will otherwise make them less protective of the information provided by you at any time.
Change Of Ownership
In the event a change of ownership (including through bankruptcy), or merger, acquisition or sale of assets with any other entity, we reserve the right to transfer all of the Personal Information, including Log Data, to such separate entity and will use commercially reasonable efforts to notify you of the same through email communications.